Discover everything you need to know about EwoFi’s dog gear with our comprehensive FAQs. From product details to shipping queries, find all the answers here.
Shipping costs are calculated based on your location and the weight of your order. You can view the shipping charges during the checkout process before finalizing your purchase.
Yes, we do offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check the shipping information during the checkout process.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or the respective courier’s tracking portal.
To find the right size, refer to our size chart available on each product page. Measure your pet according to the guidelines provided, ensuring a comfortable fit. If you’re unsure, feel free to contact our customer support for assistance.
We understand that sizing can be tricky. If the size you ordered doesn’t fit, you can exchange it for the correct size. Please review our exchange policy for more details.
Order delays may occur due to unforeseen circumstances, such as high order volumes, customs processing, or courier delays. We strive to keep you informed about any delays and appreciate your patience.
You can check the status of your order by logging into your account on our website. Additionally, you will receive email notifications regarding your order’s progress.
Yes, we offer exchanges for products that don’t meet your expectations. Please review our exchange policy for details on eligibility and the exchange process.
To initiate an exchange, contact our customer support team with your order details and the reason for the exchange. We will guide you through the process and provide the necessary instructions.
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways. You can select your preferred payment option during the checkout process.
Yes, we prioritize the security of your payment information. Our website employs encryption and secure protocols to ensure the confidentiality and integrity of your financial details.
If you have any further questions or concerns, feel free to reach out to our customer support team for personalized assistance.
